Contact information

We’re here to help!
Whether you have questions about your order, shipping, returns, or need help choosing the right product for your pet, feel free to reach out to us.

1. Email

  • For all general inquiries and order support, email us at:

    • Customer.support@petmusketeer.com

2. Store domain

  • Website: https://petmusketeer.com

  • You can also use the “Contact Us” form on our website for faster responses.

3. Suggested response time

  • We aim to respond to all emails within 24–48 hours on business days.

  • During holidays or peak sale periods, response may take slightly longer.

4. Best way to contact us (for orders)

For faster resolution, please include in your email:

  • Your full name,

  • Order ID or last 4 digits of your card,

  • A short description of your query (e.g., “shipping issue”, “defective product”, “return request”).